How can I return an in store purchase?

If you purchased an item in store, you can return it to any Factorie store for a refund or exchange, subject to our Returns Policy.

  1. Visit Can I return my purchase? to ensure eligibility
  2. Visit your nearest factorie store. To find your nearest store, visit our Store Finder

What do I need to bring?

Please take your unwanted items with proof of purchase (receipt or bank statement), if you paid using a card please take this with you.

Can I return my in store purchase via mail?

Items purchased in store can’t be returned by post.

How will my refund be paid?

If you request a refund, the purchase will be refunded to you using the original payment method so if you paid cash we can offer a cash refund. Paid using a card, we’ll refund back to your card so make sure you bring it with you.

The store asked for my details, what do you do with those?

Your personal information will be used according to our Privacy Policy to process your refund or return.

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