Customer Care Centre Factorie

Please Note:The extreme weather conditions are impacting our mail and parcel networks and resulting in delivery delays in and out of northern NSW, down to Coffs Harbour, and all of Queensland. Please check your individual tracking page for an update on your parcel, or visit the Australia Post website for delivery service updates. Alternatively, please reach out to our team via chat for further support. We appreciate your patience and understanding as we work through this disruption.

My promo code doesn't work

Please note that all promo codes are 'cAsE SenSitive'. Take special note of how the code appeared on the promotional material you received featuring the promo code.

The code is likely to be in 'CAPS' or 'lower case'.

If you're still having issues, please take a screenshot and submit it via the Contact Us form just below!