Follow

Can I change or update my online order?

Stop what you’re doing and give us a call RN!

We aim to get your order out A-TO-THE-SAP, so once you have clicked the 'Confirm Payment’ button your order has been confirmed and sent to our super speedy warehouse.

We can’t make any promises but we’ll do what we can to update your order if you call us before your order progresses too far.

**Emails and contact forms don't get to us quickly enough to try to make a change, so please call!

We can’t change the items or sizes in your order once it is placed, SOZ, but if you give us a call we can see whether it's possible to cancel the order so you can place it again.

 

What if it's too late to update my order?

If you accidentally entered the wrong address, you might want to consider creating a MyPost account with Australia Post. With a MyPost account, some deliveries can be redirected or rescheduled, but please note that this is not a Cotton On service so we cannot guarantee any particular services offered through MyPost. Please contact Australia Post for more information.

If you have ordered the wrong size or want to change any items in your order, head to Returns for details on how to return your purchase.

Was this article helpful?
0 out of 0 found this helpful
Powered by Zendesk