Customer Care Centre Factorie

Please Note:The extreme weather conditions are impacting our mail and parcel networks and resulting in delivery delays in and out of northern NSW, down to Coffs Harbour, and all of Queensland. Please check your individual tracking page for an update on your parcel, or visit the Australia Post website for delivery service updates. Alternatively, please reach out to our team via chat for further support. We appreciate your patience and understanding as we work through this disruption.

I haven't received or can't find my voucher, how can I redeem it?

If you have not received your vouchers please check your junk mail & promotions folders.

Our perks emails are sent from news@e.cottonon.com so adding this email address to your safe senders list may avoid the emails from being blocked in future. You can also find your vouchers in the My Account section of the website here: https://factorie.com.au/account

Still can’t find it? Contact Customer Service on coperks@cottonon.com to arrange for your voucher to be re-sent to you.