Customer Care Centre Factorie

Please Note:The extreme weather conditions are impacting our mail and parcel networks and resulting in delivery delays in and out of northern NSW, down to Coffs Harbour, and all of Queensland. Please check your individual tracking page for an update on your parcel, or visit the Australia Post website for delivery service updates. Alternatively, please reach out to our team via chat for further support. We appreciate your patience and understanding as we work through this disruption.

Can you send me a new member card?

We’re not able to mail out a member card. However, the team in-store can issue one the next time you visit. You do not need a card to continue to earn points when shopping online.

To earn points online simply checkout using the email address registered with Perks.