Customer Care Centre Factorie

Please Note:The extreme weather conditions are impacting our mail and parcel networks and resulting in delivery delays in and out of northern NSW, down to Coffs Harbour, and all of Queensland. Please check your individual tracking page for an update on your parcel, or visit the Australia Post website for delivery service updates. Alternatively, please reach out to our team via chat for further support. We appreciate your patience and understanding as we work through this disruption.

My voucher is locked. How can I unlock it?

If a voucher is locked, it will automatically unlock for you after 1 hour. Please try again later and ensure that your voucher is not added to any bag on any other browser or page. If you are still having trouble, please do not hesitate to contact us via the chat bubble below.