Please Note:The extreme weather conditions are impacting our mail and parcel networks and resulting in delivery delays in and out of northern NSW, down to Coffs Harbour, and all of Queensland. Please check your individual tracking page for an update on your parcel, or visit the Australia Post website for delivery service updates. Alternatively, please reach out to our team via chat for further support. We appreciate your patience and understanding as we work through this disruption.
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My order hasn't arrived yet, what should I do?

Australian Orders 

If your order hasn't yet arrived the first step would be to check the tracking details for your order. If this doesn't seem to be moving and its past your expected delivery date please let us know as we will then get in touch with Australia Post to investigate further. 

Before investigating, Australia Post requires a delivery to be delayed for 3 business days past their stated delivery times. These are available on the Australia Post delivery estimate website

For full Terms and Conditions, visit our Delivery page. 

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