Delivery & Tracking
Delivery
-
How much will delivery cost?
Visit Delivery to see delivery fees and information.
-
How can I track my order?
Login My Account to and view My Purchases to access your tracking information. Don’t have an account? Create one using the email address you checked out with. Alternatively check your emails for tr...
-
Do you deliver to PO Boxes or Parcel Lockers?
Yes, delivery is available to PO Boxes and Parcel Lockers via Standard delivery within Australia only.
-
Will a Public Holiday delay my delivery?
If your order is placed on a Public Holiday it will not be processed and despatched until the next business day. During National and State specific public holidays or busy sale periods you may expe...
-
Do I need to sign for my order?
You can elect during checkout if you would like your order to be left unattended. By doing this you are giving your delivery company permission to leave your order in a safe place if no one is home...
-
Do you deliver flammable items?
Nail polish, flammable items, batteries, and some consumable items cannot be delivered internationally. You can find more details on the United Postal Union Convention website.
Tracking
-
My order hasn't arrived yet, what should I do?
Australian Orders If your order hasn't yet arrived the first step would be to check the tracking details for your order. If this doesn't seem to be moving and its past your expected delivery date ...