Delivery & Tracking
Click & Collect
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Click & Collect - Parcel Collection
What time can I collect my order from store?The opening hours are displayed in the checkout when you select a store. To confirm opening hours, you can contact the store directly. How will I know wh...
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Where can I collect my Click & Collect order?
Click & Collect is available in select stores. To check for your nearest store visit: Click & Collect
Delivery
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Australian Delivery Information
Click & Collect - $2 FREE for orders over $30 Available in selected stores Delivery within 3-7 business days Please note: uncollected orders will be cancelled after 30 days Standard Delivery - ...
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International Delivery Information
International Orders - $20 Delivered within 10-30 business days New Zealand Delivery - $13 Delivered within 10-30 business days Delivery Terms & Conditions Business days are Monday to Fri...
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What happens if my order is received damaged or incomplete?
Sorry your order hasn't arrived as it should have. Please get in touch using the contact us button below so that we can assist you further. To speed up the process make sure you include: Your orde...
Tracking
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Where is my tracking number?
If you haven't yet received a tracking number, that means we're working on processing your order. Your tracking number will be sent via email as soon as your order leaves our warehouse. This can ta...
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How can I track the delivery of my order?
Once your order leaves our warehouse you will receive an email with a tracking number that can be used to check your parcel’s progress with Australia Post. Once you receive your tracking number you...
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My order hasn't arrived yet, what should I do?
Australian Orders If your order hasn't yet arrived the first step would be to check the tracking details for your order. If this doesn't seem to be moving and its past your expected delivery date ...