Customer Care Centre Factorie

Please Note:The extreme weather conditions are impacting our mail and parcel networks and resulting in delivery delays in and out of northern NSW, down to Coffs Harbour, and all of Queensland. Please check your individual tracking page for an update on your parcel, or visit the Australia Post website for delivery service updates. Alternatively, please reach out to our team via chat for further support. We appreciate your patience and understanding as we work through this disruption.

Will a Public Holiday delay my delivery?

If your order is placed on a Public Holiday it will not be processed and despatched until the next business day.

During National and State specific public holidays or busy sale periods you may experience a delay in receiving your order.

Our delivery partners may not deliver your order on a public holiday.