Customer Care Centre Factorie

Please Note:The extreme weather conditions are impacting our mail and parcel networks and resulting in delivery delays in and out of northern NSW, down to Coffs Harbour, and all of Queensland. Please check your individual tracking page for an update on your parcel, or visit the Australia Post website for delivery service updates. Alternatively, please reach out to our team via chat for further support. We appreciate your patience and understanding as we work through this disruption.

I want to buy an item online that I saw in store but I can’t find it?

Sometimes items sell out faster in different locations, which means at times, our stock in store may not match what we have available online and vice versa!

You can also subscribe to our VIP email database for all the latest drops, Factorie news and hot sales!

You can also contact the store where you originally saw the item by checking out our Store Finder.