Customer Care Centre Factorie

Please Note:The extreme weather conditions are impacting our mail and parcel networks and resulting in delivery delays in and out of northern NSW, down to Coffs Harbour, and all of Queensland. Please check your individual tracking page for an update on your parcel, or visit the Australia Post website for delivery service updates. Alternatively, please reach out to our team via chat for further support. We appreciate your patience and understanding as we work through this disruption.

I forgot my password or username

Easy peazzze… Please go to the My Account page and click 'Forgot My Password' and we'll email you a link to reset your password.

Your username will be your email address.

If your email isn't recognized when you try to reset your password, it's usually because you're subscribed to emails from us but don't have an account.

You can go ahead and create a new one!