Ordering & Accounts
Can I change or update my online order?
Stop what you’re doing and give us a call RN! We aim to get your order out A-TO-THE-SAP, so once you have clicked the 'Confirm Payment’ button your order has been confirmed and sent to our super sp...
Why does the item in my cart now say it is unavailable?
You’ve got sweeet fashion sense! You must have picked a popular item that has now, unfortunately, sold out! When you add items to your bag it doesn’t mean the item is reserved. The items in your ca...
How secure is my credit card and personal information?
You can call us Safety Steve. We’re keeping your personal details safe at all times. All the pages on factorie.com that require you to enter your personal information or payment details on our site...
Can I pay with Afterpay?
Sure you can! Buy what you want today and pay it off over four fortnightly installments. What is Afterpay? Check out the details at Afterpay Need to know more? Afterpay FAQs may have the answer ...
Can I save an item to a wish list?
If something's caught your eye but you're not ready to buy it now, you can add it to your wishlist, and come back later when you’re ready to shop. Just click on the heart next to the "Add To Bag" b...
How do I unsubscribe from emails?
You can change your subscription to our emails at any time. Click the ‘Unsubscribe’ or 'Update Profile' links at the bottom of one of our emails. This will take you to the preference centre wher...
I forgot my password or username
Easy peazzze… Please go to the My Account page and click 'Forgot My Password' and we'll email you a link to reset your password. Your username will be your email address. If your email isn't recogn...
Do I need an account to place an order?
NUP! - Just use the 'Guest Checkout' when placing your order. Easy. Click here if you want to create a new account.