Returns

Policy

  • Change of Mind Returns Policy

    "Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts. If your it...

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  • Faulty Returns Policy

    If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations in the country in which the products were purchase...

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Processing

  • Online Returns

    Online purchases (including click & collect) can be returned in store or online provided they meet our Returns Policy. Purchases made in store need to be returned in store, see in store returns...

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  • In Store Returns

    Online & store purchases can be returned in store provided they meet our change of mind or faulty returns policy.  RETURNS PROCESS Visit your nearest Factorie store Provide the team member in ...

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